Terms of Service

Last updated July 10, 2026

Agreement to our legal terms

OrgSDK ("OrgSDK", "we", "us", or "our") operates the websites at orgsdk.ai and app.orgsdk.ai, together with the hosted products and services that link to these Terms (collectively, the "Services"). You can contact us at [email protected].

These Terms form a legally binding agreement between you, personally or on behalf of an organisation, and OrgSDK. By accessing or using the Services, creating an account, or purchasing a subscription, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use the Services.

Our Services
Intellectual property rights
User representations
User registration and organisation access
Purchases and payment
Subscriptions
Prohibited activities
Customer content and agent activity
Content licence and AI outputs
Third-party services and content
Services management
Privacy
Term and termination
Modifications and interruptions
Applicable law
Dispute resolution
Corrections
Disclaimers
Limitations of liability
Indemnification
User data
Electronic communications
California users and residents
Miscellaneous
Contact us

1. Our Services

OrgSDK provides hosted software for creating, running, and supervising AI agent teams and workflows. Agents can use connected tools, store durable state, run scheduled actions, and interact with other agents when you configure them to do so.

The Services are cloud-hosted. Unless a separate written agreement says otherwise, we do not provide self-hosting, service-level guarantees, single sign-on, dedicated infrastructure, or commitments for compliance with industry-specific regulations such as HIPAA, FISMA, or equivalent regulated workloads. You must not use the Services where doing so would require us to meet obligations we have not agreed to in writing.

The Services use artificial intelligence and large language models. Agent and AI outputs may contain errors, inaccuracies, omissions, or unsafe suggestions. You are responsible for reviewing outputs and actions before relying on them. The Services are an operations and automation aid and do not provide legal, financial, medical, or other professional advice.

2. Intellectual property rights

We own or license the intellectual property in the Services, including the software, source code, databases, functionality, product design, website, documentation, text, graphics, trademarks, service marks, and logos (collectively, "OrgSDK Content").

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services and OrgSDK Content for your internal business purposes. No ownership in OrgSDK Content is transferred to you. You may not copy, reproduce, aggregate, republish, upload, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit OrgSDK Content except as expressly permitted by us or by law.

3. User representations

By using the Services, you represent and warrant that:

your registration and billing information is accurate, current, and complete;
you have legal capacity to enter into these Terms and, if acting for an organisation, authority to bind that organisation;
you are at least 18 years old;
you will comply with these Terms and applicable laws;
you will not use the Services for an unlawful or unauthorised purpose; and
you have the rights and permissions needed for all content, accounts, APIs, credentials, and third-party services you connect to OrgSDK.

4. User registration and organisation access

You may need an account to use the Services. You are responsible for protecting your password and other authentication details and for activity performed through your account and organisation. Tell us promptly if you suspect unauthorised access.

Invite only people authorised to access your organisation's agents, credentials, workflows, and data. Organisation owners and administrators may manage members, permissions, content, connections, and billing for that organisation. You are responsible for acts and omissions of people you permit to use your organisation.

5. Purchases and payment

Payments are processed by Stripe. We do not store complete payment-card numbers. You agree to provide accurate purchase, account, tax, and billing information and to keep it current.

Prices are shown in United States dollars (USD) unless checkout states otherwise. You are responsible for applicable taxes, duties, and similar governmental charges, excluding taxes based on our net income. Fees, included usage, overage rates, billing periods, and plan limits are shown in the Services or checkout flow.

Except where required by law or expressly agreed in writing, purchases and fees already charged are final and non-refundable.

6. Subscriptions

Paid subscriptions renew automatically for successive billing periods until cancelled. You authorise Stripe to charge your selected payment method for recurring subscription fees, usage charges, overages, taxes, and other amounts disclosed at purchase.

You may cancel through the billing controls in the Services or by contacting us. Unless checkout or a written agreement states otherwise, cancellation takes effect at the end of the current paid billing period and does not generate a prorated refund. We may suspend access if payment fails and may change prices or plan features by giving reasonable advance notice where required by law.

7. Prohibited activities

You must not use the Services to:

violate any law, regulation, contract, intellectual property right, privacy right, or other third-party right;
generate, facilitate, or distribute unlawful, fraudulent, defamatory, deceptive, harassing, abusive, obscene, or harmful content or activity;
send spam or unsolicited communications, impersonate others, or misrepresent affiliation or authority;
access, scrape, monitor, or retrieve systems or data without permission;
circumvent security, usage, billing, rate-limit, approval, or access controls;
upload malware or harmful code, probe vulnerabilities without authorisation, or disrupt the integrity or performance of the Services;
reverse engineer, decompile, disassemble, or attempt to discover non-public source code except where applicable law expressly permits it;
use automated means to access the Services except through features, APIs, or tools we expressly permit; or
use the Services or outputs to harm people or make high-impact decisions about employment, housing, credit, insurance, legal rights, healthcare, or safety without qualified human review and all legally required safeguards.

8. Customer content and agent activity

The Services do not currently provide a public user-content feed. Content you submit or create—including prompts, files, messages, workflow definitions, credentials, tables, run history, notes, and agent outputs—is "Customer Content" and remains associated with your organisation unless you choose to share or transmit it through a connected service.

You retain ownership of Customer Content. You represent that you own or have all rights needed to submit, process, and instruct us and configured agents to use it, and that doing so does not violate law or third-party rights.

You control agent instructions, schedules, permissions, tool connections, and approval requirements. Human-approval controls are available, but you decide when to require them. You are responsible for reviewing agent activity and for actions agents perform under your configuration.

9. Content licence and AI outputs

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, and otherwise use Customer Content solely as needed to provide, secure, maintain, support, and improve the operation of the Services for you, comply with law, and enforce these Terms. This licence ends when the relevant content is deleted from our active systems, subject to backups, legal retention, and content already transmitted at your direction.

As between you and OrgSDK, and to the extent permitted by law, you own outputs generated specifically for you. Because of the nature of AI systems, other users may receive similar or identical outputs, and we do not guarantee that an output is unique or eligible for intellectual-property protection.

We do not use Customer Content to train our own AI models. AI and connected-service providers may process Customer Content to deliver the Services, subject to their applicable terms, settings, and data-handling commitments. Review those provider terms before selecting a model or service.

If you submit feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

10. Third-party services and content

OrgSDK connects to third-party services through plugins, OAuth, API keys, model providers, links, and other credentials or integrations you select. Your use of those services is governed by their terms and privacy policies. You authorise us and your configured agents to exchange Customer Content with those services as needed to perform your instructions.

We do not control and are not responsible for third-party services, content, availability, security, policy changes, rate limits, outputs, or data handling. Review permissions and provider terms before connecting a service or allowing an agent to act through it.

11. Services management

We may monitor the Services for security, reliability, abuse, and compliance with these Terms. We may investigate suspected violations; restrict, refuse, or disable access; remove content that creates legal, security, or operational risk; preserve information when required by law; and take appropriate legal or technical action to protect users, third parties, and the Services.

12. Privacy

Our Privacy Policy explains how we process personal information and is incorporated into these Terms. By using the Services, you acknowledge that Customer Content may be processed in the United States and other countries where we or our service providers operate.

13. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services and cancel your subscription at any time.

We may suspend or terminate access if payment fails, your use creates legal, security, or operational risk, or we reasonably believe you breached these Terms. Where practical, we will provide notice and an opportunity to remedy the issue, but we may act immediately to prevent harm.

After termination, your right to use the Services ends. Provisions that by their nature should survive will survive, including ownership, payment, disclaimers, liability limits, indemnification, dispute, and miscellaneous terms. We may retain limited records and backups for billing, legal, security, fraud-prevention, and audit purposes as described in the Privacy Policy.

14. Modifications and interruptions

We may update, correct, improve, limit, suspend, or discontinue all or part of the Services. Some features may be experimental or labelled preview, beta, roadmap, or dogfooding and may change without becoming permanent functionality.

The Services are provided without a published uptime commitment unless a separate agreement says otherwise. Maintenance, third-party failures, network events, security incidents, and other circumstances may cause interruptions, delays, or errors. We are not liable for changes or unavailability except where applicable law provides otherwise.

We may update these Terms. Material changes will be identified by updating the date above and, where required, by providing additional notice. Continued use after revised Terms take effect constitutes acceptance of the revised Terms.

15. Applicable law

These Terms and your use of the Services are subject to applicable laws and regulations. Nothing in these Terms excludes, restricts, or modifies rights, guarantees, or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

16. Dispute resolution

Before starting formal proceedings, each party agrees to give the other written notice of a dispute and attempt in good faith to resolve it informally for at least 30 days. Notices to OrgSDK must be sent to [email protected].

If a dispute is not resolved informally, either party may bring proceedings before a court or tribunal with jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief or using a consumer process that cannot lawfully be excluded.

17. Corrections

Information in the Services may contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, limits, and availability. We may correct or update that information at any time. If a correction materially affects a purchase, rights provided by applicable consumer law continue to apply.

18. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available" and your use is at your own risk. We disclaim express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that defects will be corrected; that the Services, servers, connected services, or outputs are free of harmful components; or that the Services will meet your requirements. AI and agent outputs must be independently reviewed and verified before use. We do not warrant their accuracy, completeness, reliability, legality, safety, or suitability.

Nothing in these Terms excludes guarantees, warranties, or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

19. Limitations of liability

To the fullest extent permitted by law, OrgSDK and its officers, employees, contractors, affiliates, and agents will not be liable for indirect, consequential, exemplary, incidental, special, or punitive damages, or for lost profits, revenue, goodwill, opportunities, anticipated savings, data, or business interruption arising from or related to the Services.

To the fullest extent permitted by law, our total aggregate liability arising from or related to the Services or these Terms will not exceed the greater of USD $100 or the fees you paid to us for the Services during the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless OrgSDK and its officers, employees, contractors, affiliates, and agents from third-party claims, losses, liabilities, damages, judgments, and reasonable legal fees arising from your Customer Content, configuration or use of the Services, breach of these Terms, violation of law, or infringement of a third party's rights. We may control the defence of a matter subject to indemnification, and you agree to cooperate with that defence.

21. User data

We maintain Customer Content and usage data to operate the Services. Although we use safeguards designed to protect data, no system is perfectly secure or free from loss. You are responsible for maintaining copies of information you need and for configuring suitable approvals and access controls.

We will not be liable for loss or corruption of data except where caused by our breach of these Terms or where liability cannot be excluded by law. Data retention and deletion are described in the Privacy Policy.

22. Electronic communications

You consent to receive electronic communications from us, including account, billing, security, support, product, and legal notices. Electronic agreements, notices, disclosures, and records satisfy requirements that communications be in writing, to the extent permitted by law. You may opt out of marketing emails, but not essential service communications.

23. California users and residents

California residents may have rights concerning personal information under the California Consumer Privacy Act. See our Privacy Policy for details and instructions for making a request.

If a complaint is not satisfactorily resolved, California users may contact the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

24. Miscellaneous

These Terms and policies incorporated by reference are the entire agreement between you and us concerning the public Services, unless we sign a separate written agreement. A signed agreement controls where it conflicts with these Terms.

Failure to enforce a provision is not a waiver. We may assign our rights and obligations in connection with a merger, acquisition, financing, reorganisation, sale of assets, or by operation of law. You may not assign these Terms without our written consent. We are not responsible for delay or failure caused by events beyond our reasonable control.

If any provision is unlawful, void, or unenforceable, it will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and OrgSDK.

25. Contact us

For questions, complaints, legal notices, billing matters, or information about the Services, contact:

OrgSDK

Email: [email protected]

These Terms are effective as of July 10, 2026 and apply to all users of OrgSDK.