Business
Zendesk
Read-only Zendesk evidence for ecommerce late-order and return reviews.
Explore 5 capabilities ↓What you can build
- Correlate order, shipment and support references
- Prepare evidence for a human-reviewed recommendation
Access and credentials
Read operations only. No purchases, refunds, messages, updates or credential mutation. Account credentials may independently have broader rights.
Obtain an OAuth access token using your own provider application and store it in OrgSDK. On OrgSDK 0.1.0, renew this token outside OrgSDK before it expires; native consent and refresh are not available for this provider.
Example action
Verify the connected Zendesk user
Use this call in a saved OrgSDK action after enabling the plugin and connecting a credential.
return await zendesk.testConnection({});Use with OrgSDK
OrgSDK gives external AI clients persistent projects and controlled execution. Plugins add optional tools to those projects. Each run uses pinned plugin versions, and project configuration determines which credentials they can use.
Set up OrgSDK locally ↗The plugin’s toolkit
Capabilities
5 functions from this published version. Read calls retrieve or process information; write actions can change data in the connected service.
5 of 5 functions
zendesk.testConnection
Read callRead the authenticated user's ID, role and account-local email.
Parameters and return value
This call takes no parameters.
Returns Promise<Record<string, unknown>>
zendesk.listTickets
Read callRead one cursor page of visible account tickets, most recently updated first.
Parameters and return value
| Parameter | Type | Details |
|---|---|---|
pageSizeOptional | number | — |
afterOptional | string | — |
Returns Promise<Record<string, unknown>>
zendesk.getTicket
Read callRead one exact ticket with correlation fields and a bounded description.
Parameters and return value
| Parameter | Type | Details |
|---|---|---|
id | string | Exact resource ID from this account. |
Returns Promise<Record<string, unknown>>
zendesk.searchTickets
Read callRead up to 1,000 ticket search matches across explicit pages. Search is eventually consistent; verify order references before correlating.
Parameters and return value
| Parameter | Type | Details |
|---|---|---|
query | string | — |
pageOptional | number | — |
pageSizeOptional | number | — |
Returns Promise<Record<string, unknown>>
zendesk.listTicketComments
Read callRead one cursor page of public comments and private notes for a ticket. Plain text bodies are capped; attachments are references only and never fetched.
Parameters and return value
| Parameter | Type | Details |
|---|---|---|
id | string | Exact resource ID from this account. |
pageSizeOptional | number | — |
afterOptional | string | — |
Returns Promise<Record<string, unknown>>